Refund policy

Every piece at Trabear is vintage or secondhand — one of one, hand-checked, and photographed exactly as it is. Because nothing we sell can be restocked, our return policy works a little differently than a regular store's. Please read before you buy.

Fit and change of mind — final sale

We can't accept returns because something doesn't fit or you've changed your mind. Every listing includes detailed flat measurements (pit to pit, length, shoulders, sleeves and more). Vintage sizing runs differently from modern sizing, so please compare our measurements against a similar garment you already own before ordering. If you're unsure about anything, message us first — we're happy to send extra photos or measurements.

Not as described — we'll make it right

If the item you receive is significantly different from the listing — the wrong item, an undisclosed flaw, or condition clearly worse than described — contact us within 7 days of delivery and we'll sort it out. Depending on what you prefer, that means either:

A full refund (including your original shipping) once the item is sent back to us with a prepaid label we provide, or
A partial refund if you'd rather keep the piece.

One thing to keep in mind: our pieces are vintage, and normal signs of a past life — light fading, softened fabric, minor wear consistent with age — are part of what they are, not defects. Any notable flaw we find is always called out in the listing and photographed up close.

How to open a claim

Email us at hello@trabear.com within 7 days of delivery with your order number.
Include clear photos of the issue.
We'll reply within 2 business days with next steps.

Returned items must come back unworn, unwashed, and in the condition you received them.

Damaged in transit

If your parcel arrives damaged, contact us within 48 hours with photos of both the packaging and the item. We'll file the carrier claim and make sure you're taken care of — you won't be left chasing the courier.